Frequently Asked Question
I AM NOT SURE WHAT I NEED, CAN YOU HELP?
Yes – please call us and speak to Neetal anytime between 9.00am – 5.00pm or email us at firstname.lastname@example.org. We would be happy to help you with your enquiry.
I CANNOT FIND WHAT I AM LOOKING FOR – CAN YOU SUPPLY IT?
Generally speaking, the answer is yes. If it is workwear, promotional wear, team wear , headwear, school wear or corporate gifts we can usually source what you need.
WHICH FORMATS ARE BEST FOR ARTWORK?
JPEG, EPS. TIFF, PDF or PNG file types are all fine for embroidery. For transfer print and screen printing we do require better quality artwork. We would need vector files which are AI or EPS.
DO YOU PROVIDE PROOFS OF LOGO PRIOR TO COMMENCING PRODUCTION?
Yes, we do. When you agree to place the order and make the payment, as part of the embroidery origination process, We send the artwork to a specialist company to digitize the logo into an embroidery format file. We can share the embroidered sample with you upon request, this generally is within 24 hours. Proof for the printing process will be sent upon request once order has been placed and full payment received
HOW DOES THE QUOTED PRICING WORK WHEN AN ENQUIRY IS MADE?
Pricing is done on an individual basis as per the garment selected. The pricing for embroidery is based on the number of stitches on the logo (Standard stich count for a logo is 6000). Larger stitch counts mean the cost of embroidery will be slightly higher. We quote every logo individually based on stitch count and quantity ordered. The higher the quantity the lower the cost of embroidery.
Transfer Printing is priced based on the cost of the garment and the size of the transfer print. (Standard left breast print sizing is 5 x 5cm or 10 x 10cm, back prints are generally 20cm, 25cm or 30cm wide.)Quotes are based on a standard 25cm wide back print but please specify what size you would prefer, and we can quote accordingly.
For screen Printing, the cost is based on the garment and the number of colours being printed. There is a screen set up cost as part of the print origination process which is based on the number of colours being printed and the number of logos. We can give you an accurate cost based on your individual logo.
HOW LONG WILL MY ORDER TAKE?
Standard delivery lead time is 10 - 15 working days. Sometimes, due to seasonal periods, this can increase a little. Of course, if you have a deadline, please do let us know and we will always endeavor to help.
DO YOU CHARGE FOR DELIVERY?
Yes, we do. Delivery is charged based on size of the order and delivery location.
DO YOU PROVIDE SAMPLES?
We offer a paid sample service for our customers. We can order samples for our clients to have a look at and the client can then return the samples back to us so we can use them as part of their order. Samples will be the garment only.
HOW CAN I PAY?
You can pay by bank transfer or Credit Card. We accept all major credit and debit cards.
FINALLY - WHY SHOULD WE CHOOSE YOU?
We offer a quality service backed with 30 years’ experience. You will receive personal service from a director of the business. We really value you as a client and promise to look after you.